Shipping policy

Shipping policy

Shipping is free on every order, worldwide. We ship to any country our carriers serve. We do not ship to freight forwarders or parcel-forwarding services, and orders to those addresses may be cancelled and refunded.

Processing time

Orders ship within 1 to 2 business days of being placed. Orders placed after 2:00 PM Pacific time, on weekends, or on US federal holidays are processed the next business day. During a sell-out, the product page will show the next ship date before you check out, and your order ships from the next batch.

Delivery time

Delivery takes 8 to 15 business days after your order ships, to the United States and to most international destinations. Business days are Monday through Friday, excluding holidays. Remote regions and countries with slower postal networks can take longer.

Delivery times are estimates and are not guaranteed. Customs processing, weather, carrier delays, and peak-season volume can add time. Your 30-day money-back guarantee starts on the day your order is delivered, not the day you order, so a slow delivery never shortens it.

Customs, duties, and taxes (international orders)

Orders shipped outside the United States may be subject to import duties, customs fees, or VAT charged by your country when the package arrives. These charges are set by your government, not by us, and are the buyer's responsibility. We cannot predict them or mark packages as gifts. If you refuse a delivery because of customs charges and the package is returned to us, we will refund the product price once we receive it.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Tracking can take up to 24 hours to show movement after the label is created.

Address errors

Check your shipping address at checkout. If you notice a mistake, email [support@dasi-domain.com] right away with your order number. We can correct an address until the order ships. Once shipped, we cannot reroute it. If a package is returned to us because of an incorrect or incomplete address, we will reship it to a corrected address at no charge.

Lost, stolen, or damaged packages

If your order has not arrived within 20 business days of the ship date, or tracking shows delivered but you did not receive it, email us. We will file a claim with the carrier and reship your order or refund you in full. You do not have to wait on the carrier. Packages that arrive damaged are covered under the return and refund policy above.

Heat

DASI is a wax-based balm. In hot weather it can soften in transit. If your stick arrives soft, leave it capped and upright at room temperature for a few hours and it will firm up without any change to the formula. If it arrives melted or leaking, send us a photo and we will replace it.