Refund policy
Return and refund policy
30-day money-back guarantee, even if opened. Full refund of the price you paid. No subscription.
If you are not happy with DASI for any reason, you have 30 days from the date your order was delivered to request a full refund. The guarantee applies whether the stick is unopened, opened, or fully used. It applies to every order, not just your first one. There are no restocking fees and no store-credit substitutions.
How to request a refund
- Email [support@dasi-domain.com] within 30 days of delivery with your order number and the email used at checkout.
- We will reply within 1 business day with a prepaid return label and the return address.
- Send back whatever you have left, even an empty stick. If the product is gone, tell us and we will handle it without a return.
- Your refund is issued to the original payment method within 5 business days of our receiving the return (or of your reply, when no return is needed). Banks and card issuers may take an additional 3 to 10 business days to post it.
What the refund covers
The full price you paid for the product, including any taxes charged. Shipping was free on your order, so there is nothing to deduct. Import duties or customs fees charged by your country on international orders are not refundable by us.
Damaged, defective, or wrong items
If your order arrives damaged, melted, leaking, or is not what you ordered, email us within 7 days of delivery with a photo. We will send a replacement at no charge or refund you in full, your choice, with no return required.
Exchanges
We do not process exchanges. If you want a different quantity or bundle, request a refund and place a new order.
Limits
Refund requests made more than 30 days after delivery are not eligible. Orders purchased through a third-party marketplace or reseller are covered by that seller's policy, not this one. We may decline refunds on orders that show a pattern of abuse, such as repeated refunds across multiple accounts or addresses.
Questions: [support@dasi-domain.com].